STORE POLICY
REFUND/RETURN POLICY

 

Thank you for purchasing our products at www.fitlyfesupplements.com by Fit Lyfe Supplement & Nutrition. 

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure. If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 7 days to return an article purchased online with a valid receipt. You are eligible for a full refund within 7 calendar days of your purchase. 

 

To be eligible for a refund, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened  in the original packaging, we will offer you a refund based on your original method of payment excluding any shipping charges ( other than the original shipping costs invoiced ). 

If you have any further questions or would like to request a refund, please do not hesitate to contact us.

 

Refunds ( if applicable ) 

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. 

If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.

 

In some cases, only partial refunds are granted ( if applicable ) 

- Products with obvious of use

- Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error

- Any article returned more than 30 days after delivery 

Late or missing refunds ( if applicable ) 

 

If you haven't received a refund yet, please check with your banking institution, it may take up to 7-10 business days. 

For further assistance please contact info@fitlyfesupplements.com

 

 
TERMS & CONDITIONS
 
Final Sale Items: 

We do not offer refunds for final sale items, unless they are defective. 

( if applicable ) 

We only replace articles if they are defective or damaged. If you need to do an even  exchange, please email us at info@fitlyfesupplements.com 

 

Shipping

To return your product, please mail it to the following address: 

 

Fitlyfe Supplements

289 Jonesboro Rd

Suite 565

McDonough, GA 30253

 

Please be sure to add your order number, contact information, and the reason for your return. 

 

Right of Cancellation

In addition to our Returns & Refund Policy, if you are a customer in the European Union, you have the right to cancel your order with us and receive a full refund within 7 calendar days of receiving your order, if you are online, postal, or telephone customer. 

 

If the goods are delivered in several installments, the period shall be 10 calendar days from the receipt of the last payment. 

To exercise your right to cancel the order, you must request a refund in writing within 7 calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost on a cancelled order. 

 

Cancellation Procedure

Attach a brief statement of reason for return. Once approved we will refund you for the items and the delivery charges you have paid up to a maximum amount of the cost of our standard delivery. 

You will be refunded according to your original payment method within 10 calendar days of receipt of the cancelled items.

 

If you cancel an order while items have been processed or shipped, please return items to receive a refund.